Receive e-mail when "help" ticket is issued
it would be really handy if a user issues a support ticket that the administrator will receive an e-mail so that I don't have to check the support page several times a day.
I don't know if I can submit more feature requests in one post, but it would also be very handy that if the user has sent his question, that he can still see sended message. Now it's just gone and only when I answer it he can see it on his support page.
And also the user has to check the support page several times a day to watch if he received an answer.
And last but not least, it would also be very handy that a ticket can be closed